I build scalable cloud-native applications. Transforming complex business requirements into secure, scalable cloud solutions.
I am working as a Software Developer at Consilium Software, where I bridge the gap between complex backend logic and intuitive user experiences. My journey started with writing simple code, but today I architect entire ecosystems that power enterprise-grade communication platforms.
Specializing in AWS Cloud and the MERN Stack, I don't just build applications—I engineer scalable solutions. From optimizing serverless functions for Amazon Connect integrations to architecting complex systems for high-traffic environments, I ensure every solution is robust, secure, and cost-efficient.
Beyond development, I am deeply invested in Operational Excellence. Whether it's managing Windows Servers, fine-tuning SQL databases, or implementing AWS cost-saving strategies, I focus on delivering long-term value. I am dedicated to continuous learning, always exploring emerging technologies.
Spearheading the Unified Agent Desktop & AWS Operations.
Developed core modules for UniCampaign and optimized backend APIs.
Intensive training in Full Stack development and project execution.
Lambda, S3, EC2, Route53, Connect.
Modern Hooks, Redux, Context API.
Microservices, REST APIs, Express.
MS SQL Server, MySQL, Query Optimizations.
NoSQL Schemas, Aggregation.
Designed a centralized orchestration platform integrating Cisco UCCE, Webex Contact Center, Genesys, and Amazon Connect. Enabled provisioning automation, real-time monitoring, reporting aggregation, campaign execution, and CRM integrations through a single operational control plane.
Built a high-volume outbound system supporting agentless, predictive, and progressive dialing across UCCE and Genesys environments, with campaign extensions into Amazon Connect. Implemented distributed SQL-based schedulers, concurrency controls, retry strategies, and cross-machine coordination for horizontal scalability.
Developed a production-grade IVR design studio with drag-and-drop flow creation, version control, hierarchical node linking, and execution JSON generation for Cisco UCCE, UCCX, and enterprise IVR systems. Enabled dynamic routing, skill-group transfers, transaction tracking, and real-time configuration updates.
Engineered a WebSocket-based messaging platform handling chat and email routing with sticky-agent logic, skill-based assignment, business-hour enforcement, SLA controls, and supervisor quality monitoring. Integrated IMAP/SMTP processing, transcript analytics, and CRM synchronization.
Architected highly available multi-AZ and DR-ready deployments across AWS with Route 53, WAF, ALB, ACM, VPC endpoints, Secrets Manager, and KMS. Led AWS Marketplace product listings, APN alignment, cost optimization strategies, and Well-Architected implementations for enterprise clients.